Privacy and Cookie policy

July 2018

We are well aware of the importance you place on your personal information.

This privacy policy explains who we are, how we collect, share and use this information, and how you can exercise your privacy rights.
It applies between you, the user of and Interaction-Connect S.A. ('INTERACTION').

296-298 route de Longwy
L-1940 Luxembourg

VAT identification number: LU 18753310

Phone: +32 9 380 82 48


Who we are

INTERACTION is an international alliance of office products and stationery distributors.
It has developed an extensive range of own brand products under the name Q-CONNECT®.

Information we collect

Information you provide to us
In the course of engaging with our services, you may provide personal information (e.g. your name, email address and country when contacting customer support and your email address when saving a label design in Q-Designer). By giving us this information, you agree to this information being collected, used and disclosed as described in this privacy policy.

Information we collect automatically
When you visit the website and use the services, we automatically collect certain information about your device and usage of the services. We use cookies and Google Analytics technology to collect some of this information (anonymized ip address, geographic and demographic data, browser and operating system).

Use of personal information

We use the information you provided:

To contact you
So we can answer questions and handle complaints you may have about our products and services. In Q-Designer, your email address is used solely for the purpose of sending you a link to your design(s).

For data analytics
We like to know who our visitors are and how they use our services. We use that information to improve our offering.

Links to third-party websites

Our website includes links to our distributor websites, whose privacy practices may be different from ours. If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any website you visit.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and use personal information about you. 

What are cookies?
Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by online service providers in order to (for example) make their websites or services work, or to work more efficiently, as well as to provide reporting information.

Cookies set by the website owner or service provider (in this case, Vabelco) are called “first party cookies”. Cookies set by parties other than the website owner are called “third party cookies”. Third party cookies enable third party features or functionality to be provided on or through the website or service you are using (such as advertising, interactive content and analytics). The third parties that set these third party cookies can recognise your computer both when it visits the website or service in question and also when it visits certain other websites or services.

Why do we use cookies and other tracking technologies?
We use first party and third party cookies for several reasons. Some cookies are required for technical reasons in order for our websites and services to operate, and we refer to these as “essential” or “strictly necessary” cookies. Third parties only serve cookies through our website and services for analytics purposes.

Data Protection Rights

You have the following data protection rights:

To access, correct, update, or request deletion of your personal information. Vabelco takes reasonable steps to ensure that the data we collect is reliable for its intended use, accurate, complete, and up to date. You may contact us directly at any time about accessing, correcting, updating, or deleting your personal information, or altering your data by emailing us at We will consider your request in accordance with applicable laws.

Similarly, if we have collected and processed your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your Personal Information conducted in reliance on lawful processing grounds other than consent.

You have the right to complain to a data protection authority about our collection and use of your personal information.
For more information, please contact your local data protection authority.

We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws. We may ask you to verify your identity in order to help us respond efficiently to your request.


We take appropriate and reasonable technical and organizational measures to protect personal information from loss, misuse, unauthorized access, disclosure, alteration, and destruction, taking into account the risks involved in the processing and the nature of the personal information.

Questions and concerns

If you have any questions or comments, or if you have a concern about the way in which we have handled any privacy matter, don’t hesitate to contact us.

Phone: +32 9 380 82 48

Belgian Data Protection Authority

Phone: +32 2 274 48 00